FAQ Overview

Facebook Auto Reply FAQ » Installation Issues

Could not connect to server error (after installation )

Author: Alex
Last update: 02-05-2017 14:51


The login screen is blank (after installation)

1. Please check your PHP version. It should be lower than version 7.
If this is the case, you should move the script under a subdomain and set a compatible PHP version only for that subdomain. 
All PHP versions below 7.0 are acceptable.
To check your PHP version, you can access this link in your browser:
http://YOUR_INSTALLATION_PATH/servertest/infophp.php

2. Check if you do not have syntax errors in bdvars.php config file and all values are saved between double quotes.
Example:
$host = "localhost";
$database = "your_database_name";
$user = "your_database_user";
$password = "your_database_password"; 

Author: Alex
Last update: 29-04-2017 10:02


I cannot login with the default login credentials

Please verify again if you have imported the SQL file into your new database like described in STEP 6 of the installation process.
The SQL file can be found in "database" folder of the package.

Author: Alex
Last update: 29-04-2017 10:14


How to upload the files on my server

First, you must create a new folder on your domain or a new subdomain.
To upload the files on your domain, you have 2 options:

1. Login into your Cpanel/Hosting admin area and go to "File manager" section.
Navigate to the new created folder/subdomain and upload the zip package.
Then use the "Extract" option. Continue with the next step of the installation.

2. Unzip the package on your local computer, then connect to your server using any FTP client(Filezilla, Winscp).
Upload all unzipped files in the new folder. Continue with the next step of the installation.

Author: Alex
Last update: 29-04-2017 10:30


I get 500 internal server error after installation

Usually, this is a permission error. You should follow these steps:

1. Remove the current installation from your server and create another folder.
2. Unzip the script's files locally and upload the unzipped files on the new folder using your FTP program.
3. Change the permissions to 777 only to temp folder.
4. Continue with the installation process

Author: Alex
Last update: 19-09-2017 13:32


Facebook Auto Reply FAQ » General Questions

Frequently Asked Questions

Is Facebook Auto Reply safe?
YES, it is! Facebook Auto Reply is Facebook compliant and it works using Facebook Graph API v.2.9
It uses the secured Facebook Graph API, so there is no risk. It is 100% compatible with Facebook Terms Of Use.

Will it reply to dark, unpublished or hidden posts?
Yes, Facebook Auto Reply will reply to comments made on posts that were created from ads manager or power editor. Also it works with posts created but then hidden from your page timeline.

Can I set up a different template reply for each post within a page?
Yes, each post can have its own unique private message sent out to users.
You can differentiate the replies by post ID or by keywords used by the user.

Can I customize and mix up the replies?
Yes, you can use preconfigured messages that will spin on the fly.
You can even personalize the reply by using TAGS: USER'S NAME, LAST NAME, FIRST NAME, DATE, KEYWORD, LINK, NUMBER, DAY, MONTH.

What happens to the comments that are automatically hidden or deleted?
That user will still receive a private message, even if their comment is hidden or deleted.

Will Facebook Auto Reply send additional adverts with my messages?
No, the script will not send any references to our script or website.

What are the system requirements for Facebook Auto Reply?
» Your own domain with any hosting(Windows or Linux) with the ability to create one cronjob.
» 1 available Mysql database
» PHP 4.0 or higher

I do not have my own website where to install the script. What can I do?
If you do not have your own website/server you can still use the script using our hosted version.
This means we will have to install a fresh copy of the script on our server and give you the login info.
The license will be available also if you will decide later to move the script on your website.

On how many sites can I install and use Facebook Auto Reply?
You can install and use our product on one website. For additional licenses, please contact us.

After purchasing this product, do I get updates?
Yes, you will get free updates for 12 months and we will deliver all files by email as soon as possible.
All updates and releases are FREE.

Do I receive the source code of the application?
Yes, you will receive the source code but we have the full rights to the source code and you cannot resell it. Anyway, you are not allowed to remove our copyright, brand and logo.

Do I get support after purchasing the script?
Yes, all clients can use our customer support section.

Do I need any special software installed to use this application?
No, you just need a normal web browser. The script is compatible with all existing browsers.

How can I configure the application?
After the installation, the script can be configured using the admin interface included in the package.

After purchasing Facebook Auto Reply, do I have to pay extra fees?
No, this is one time payment and you are free to use it without any additional fees.

Where can I see a working demo of this application?
To test online this system, please click here.

Do you offer support with installation?
Yes, we offer installation support. However, it is very easy to install just like any other php script (no more than 5 minutes).
You will have to upload the files on your website, create a mysql database and configure the script.
On demand, we can install the script for you. The installation fee is 20$.
Please contact us to request the installation service.

Author: Alex
Last update: 29-04-2017 11:09


Hosted version of FBAuto Reply

If you do not have your own website/server you can still use the script using our hosted version.
This means we will have to install a fresh copy of the script on our server and give you the login info.

The hosted version is 20$/year and the fee includes the installation, script configuration and 1 year hosting.
Anyway, you will still have to purchase a license for Facebook Auto Reply from our website, which is one time fee.
The license will be available also if you will decide later to move the script on your website.
Please contact us to get information about the hosted version

Author: Alex
Last update: 29-04-2017 10:39


I do not have a server/website

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Author: Alex
Last update: 18-05-2017 09:54


Facebook Auto Reply FAQ » Functionality Issues

How can I solve any issues regarding the functionality of the script?

For any issues regarding the functionality, please check the troubleshooting section located in the administration area of the script.
The most common issues are explained in detail.

Author: Alex
Last update: 18-05-2017 09:56